Any passenger who fails to call and cancel their scheduled ride is considered a no show. Two of such incidents can result in disqualification of the rider for future services.

If a passenger has a disagreement with any penalty resulting from the enforcement of the policies, a written request for appeal may be submitted to:
Grant County Transportation District
Attn: Transit Manager
PO Box 126 / 229 NE Dayton St.
John Day, OR 97845
Appeals may be presented in writing or in person.