Adopted 6/12/11

Grant County Transportation District

The People Mover

Service Animal Policy


Purpose: Explain the rights and rules for riders who wish to use Grant County Transportation District – The People Mover services with the assistance of a service animal and those training service animals.

Reference: ADA Regulations Part 37–Transportation Services for Individuals with Disabilities Sec. 37.3  Definitions

Service animal means any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.”


Animals on People Mover: Pets are welcome on all People Mover fixed-route buses, paratransit vehicles (Dial-a-Ride) and at transportation facilities when in a carrier designed to transport animals.   Comfort and/or therapy animals are considered pets unless they have been individually trained to perform tasks or work for a disabled person and have been properly trained to behave properly in public.

Service Animals:  Service animals are welcome on all People Mover buses and vans. The driver may ask to confirm that your animal is a service animal.

Service Animal Owner Responsibilities: The rider is responsible for the care and supervision of their service animal while on board. We require riders to follow these guidelines:

  1. Your animal must be on a leash or in a container, remain under your control and behave appropriately.
  2. Your animal must remain at your feet out of the way of foot or wheel traffic or on your lap. It may not sit on a vehicle seat.
  3. The animal must not be aggressive toward people or other animals.
  4. You are responsible for any damage or soiling caused by the animal.

System Response to Non-Compliance: A People Mover operator or employee may exclude or remove any service animal if the service animal displays disruptive, vicious or aggressive behavior or constitutes a direct threat to the health or safety of others.  Alternatively, a People Mover operator may require any disabled patron who does not comply with this policy to disembark the fixed-route bus, paratransit vehicle or leave a transportation facility, and People Mover shall transport the patron and their service animal to their destination separately.  Because a service animal is the full responsibility of its owner, repeated behavioral issues on the part of the animal may lead to temporary service exclusions. The Board of Directors reserves the right to a final vote on rider suspension from services.

Local ordinances regarding animals apply to service animals, including requirements for immunization and licensing.  Dogs must wear a license tag and a current rabies vaccination tag.