PASSENGER REQUIREMENTS & RULES
Grant County Transportation District; for the protection of bus drivers, customers, the public, and agency property, has adopted the following rules. Violation of any rule may result in expulsion from the bus and denial of future service.
- The seats at the front of the buses are reserved for the use of disabled and senior customers. Non-qualifying customers should, but are not required to, vacate reserved seating upon request of the bus driver.
- Walkers with seats, used as mobility devices should not be used as seats while the bus is moving.
- All customers must pay the current fare of have a valid pass.
- All customers (except infants) must wear a shirt and shoes.
- Bus drivers are not to assume responsibility for packages, letters, etc., without orders from the District Manager.
- It is required that customers wear safety belts and remain seated until the bus comes to a full stop.
- Oregon Law requires children and infants to be secured either in a booster seat or car seat. Parent with a small child must provide their own booster or car seat, and must secure them appropriately.
Prohibited Behavior on Buses:
- Physical attacks upon, and offensive touching of, other customers or the bus driver.
- Loud or unruly behavior that could distract the bus driver.
- No vulgar, foul or offensive language or conversation.
- Vandalism of agency property, or intentional destruction of property of other customers.
- Threat of immediate harm against the bus driver or other customers.
- Interfering with the operation or movement of any agency vehicle.
- Use or possession of alcohol or illegal drugs, except alcoholic beverages that are sealed, while on the bus.
- Smoking, vaping, and e-cigarettes.
- Use of medical or recreational marijuana in any form in public, including highways, streets, schools, parks, play grounds and premises used for public transportation (such as bus stops) and amusement parks.
- Throwing or shooting any object within the bus, or out through a bus window or doorway.
- Spitting within, or through the window or doorway of any bus.
- Engaging in any activity prohibited by federal, state or local law.
- Playing personal listening devices, except through earphones that cannot be heard by others.
- Soliciting or canvassing to collect money, without written authorization of the agencies transit manager.
- Placing feet or dirty items on seats or seat backs.
- Guns or rifles are permitted on the bus, but must be unloaded, in a locked case, stowed at the back of the bus and ammunition must be stored separately. Additionally, the driver may require that the case be secured with a zip-tie closure for transport.
- Packages which are so large as to cause a hazard by blocking an aisle. (Example: Any package that what it would take to occupy one seat is a hazard, and therefore too large.)If a customer is being forced to stand because baggage is occupying a seat, the owner of the baggage must hold the baggage to free a seat for the standing rider.
- Gasoline or any flammable liquid, including empty containers.
- Items containing acids, including new batteries in which electrolyte has not been added.
- Food or drink in an open container or to be consumed on the bus. All such items must be packaged in a tightly closed container. Beverages in an approved commuter-type container will be permitted.
- Unfolded baby strollers or carriages
- Due to the cost of fuel, an extra $5.00 will be charged if home pick up is required for the Bend Run.
- Passengers from Prairie City should call us 24 hours in advance to ensure pick up.
- Passengers arriving or departing the Redmond Airport should call 24 hours ahead to make arrangements for pick up at the terminal.
- Our drivers are not required to assist you into or out of your residence, etc.
- Documents are available in alternate format upon request.
- Care attendants ride free.
- Service animals are allowed.
- We are not allowed to take anyone shopping on the Bend/Redmond run.
- We do not haul freight.
Refusal of service
Grant County Transportation District reserves the right to deny entry or to remove any passenger who interferes with the safe operation of the vehicle. In most cases this cessation of services would end with the business day. This refusal of service would be issued by the bus driver in an instance of a violation of the Rules For Riding.
However in circumstances of continued abuse of the Rules For Riding a longer suspension, or formal suspension, period may be issued; said suspension may be for at least 30 days but not exceed 90 days. In the instance of a formal suspension the District Manager will issue a written suspension. This document will include the length of suspension, the reason for suspension, and a written explanation of the appeals process.
Any and all suspension windows are open to a written appeals process submitted to the District Manager in writing. Available at the Bus Station is an appeal request form to be filled out and attached to your letter of appeal. You have 14 calendar days from the day of your formal suspension to file an appeal with the District Manager, and she/he will investigate the issue and interview witnesses before providing you with a final conclusion in writing (or accessible format upon request).
Notifying the Public of Rights Under Title VI
GRANT COUNTY TRANSPORTATION DISTRICT
GRANT COUNTY TRANSPORTATION DISTRICT operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the Grant County Transportation District.
- For more information on the Grant County Transportation District's civil rights program, and the procedures to file a complaint, contact 541-575-2370; email email@example.com; or visit our office at: 229 NE Dayton St., John Day, OR 97845.
- If information is needed in another language, contact 541-575-2370.
- Si se necesita información en otro idioma, contacto 541-575-2370